Warranty and Service Policy

TSD is obligated to provide the following warranty repairs and services . For special warranty agreements, official authorized documents in written form are necessary. Any agreement in non-written form is regarded as an unauthorized warranty and won’t be accepted by TSD.

Remark：Jiangsu TSD Electronics Technology Co.,LTD is referred to as TSD

General Principles

Warranty repair period guaranteed by TSD for different products is as below:

TSD has several different warranty processes depending on the shipment date of products: Warranty Replacement, Warranty Repair and Out-of-Warranty Repair Services. Please check the appropriate warranty policy according to your situation.

Remark:

I．The shipping date of TSD products is the starting date of the warranty period.

II．Warranty replacements are not applicable to customized products, free samples and special price products.

III．TSD is not obligated to provide warranty replacements or warranty repair services for goods ordered wrongly.

IV．The warranty is based on the contractual agreement If there are special warranty clauses.

V．TSD is under no obligation to provide services in following situations:

　　1. The model number or serial number on the TSD’s label cannot be clearly identified.

　　2. Physical damages, including but not limited to damages of communication cable on the touch panel, damages of transducers, controllers out of shape, depressed or cracked.

　　3. Unauthorized disassembling, repair or modification of the products.

　　4. Any defect caused by improper storage or unsuitable operating environment, including but not limited to rust resulting from humid environment or any damage resulting from excessive operating voltage, etc.

　　5. Any defect caused by misuse or improper operation of products.

　　6. Damage or loss of TSD’s products because of natural disaster (such as earthquake, fire or flood), social unrest or governmental polices etc.

　　7. Fail to provide a suitable operating environment for the products, including hardware and software.

RMA (Returned Material Authorization)

Start the process by first checking the warranty status of your products using the serial number on label. For products under warranty, Send us an email to request the RMA.

1. Email content must have :

2. Serial number.

3. Fault Description

4. Picture or video can help for quick RMA

TSD will give feedback within 24 hours base on above RMA emails, and No more than 48 hours under special circumstances.